Effective Date: 1 January 2026
Last Updated: 14 July 2026
Casegus Riverside Club ("Casegus", "we", "us", or "our") is committed to protecting the privacy and personal information of our members, guests, website visitors and business partners. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following categories of personal information depending on your relationship with us:
- Identity information: Full name, date of birth, photograph and identification documents provided for membership or entry verification.
- Contact information: Postal address, email address, telephone number and emergency contact details.
- Membership information: Membership number, membership category, Premium Rewards tier, points balance and transaction history.
- Financial information: Payment card details processed through our secure payment terminals (we do not store full card numbers on our servers).
- Website usage data: IP address, browser type, device information, pages visited, referring URLs and cookie data as described in our Cookie Policy.
- Communication records: Enquiries submitted via contact forms, email correspondence and feedback surveys.
2. How We Collect Information
We collect personal information directly from you when you join as a member, visit our club, make a booking, complete a form on our website, subscribe to communications or interact with our staff. We may also collect information from third parties such as identity verification services, payment processors and marketing partners where you have consented to such sharing.
3. Purpose of Collection and Use
We use your personal information for the following purposes:
- Processing membership applications and managing your membership account.
- Administering Premium Rewards and loyalty programs.
- Processing bookings, function enquiries and dining reservations.
- Complying with legal obligations under liquor, gaming and anti-money laundering legislation.
- Communicating club news, promotions and event information (with your consent).
- Improving our website, services and member experience through analytics.
- Investigating complaints, disputes and incidents at the club.
4. Disclosure of Personal Information
We do not sell your personal information. We may disclose your information to trusted third parties including IT service providers, payment processors, mailing houses, professional advisers and regulatory authorities where required by law. All third parties are bound by confidentiality obligations and may only use your information for the specified purpose.
5. Overseas Disclosure
Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle your information in accordance with the APPs or equivalent standards.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. These measures include encrypted data transmission, access controls, staff training and regular security assessments. However, no method of electronic transmission or storage is completely secure.
7. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations (including gaming and liquor record-keeping requirements) and resolve disputes. Membership records are generally retained for seven years after membership lapses.
8. Your Rights and Choices
You have the right to access, correct or request deletion of your personal information, subject to legal exceptions. You may opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly. To exercise your privacy rights, please contact our Privacy Officer using the details below.
9. Children's Privacy
Our website is not directed at children under 18. Gaming areas and certain services are restricted to persons aged 18 and over. We do not knowingly collect personal information from minors without parental consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions, concerns or complaints about our handling of your personal information, please contact:
Privacy Officer
Casegus Riverside Club
18 Harbour View Parade, Broadwater QLD 4218
Email: privacy@casegus.com
Phone: (07) 5528 4710
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.